Job Description
Start This Week! Weekend Technical Support Specialist Wanted
Are you looking for a job that fits your schedule? Apex Digital Solutions is urgently hiring Technical Support Specialists for our Jacksonville, FL location. We offer a competitive hourly rate, flexible weekend shifts, and the opportunity to start immediately.
Why Join Our Team?
- Immediate Hiring: Don't wait. Start earning this weekend.
- Weekend Warrior Perks: Enjoy your Monday through Friday completely free.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in the heart of Jacksonville.
We are looking for problem solvers who are patient, detail-oriented, and passionate about helping others.
Responsibilities
- Provide expert technical troubleshooting and support to customers via phone, chat, and email during weekend shifts.
- Diagnose and resolve hardware, software, and connectivity issues efficiently.
- Guide customers through complex technical processes with clear, jargon-free instructions.
- Maintain accurate and up-to-date records of all customer interactions and resolutions in our CRM.
- Collaborate with the weekday support team to escalate unresolved issues and share feedback.
- Stay current with product updates and internal knowledge base documentation.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is highly valued.
- Basic understanding of PC hardware, operating systems (Windows/Mac), and network troubleshooting.
- Must be available to work full-time weekend shifts (Saturday and Sunday).
- Strong written and verbal communication skills with a customer-first mindset.
- Reliable high-speed internet connection and a quiet workspace are essential.