Job Description
Are you a problem-solver looking for an urgent opportunity?
We are currently seeking a Night Shift Technical Support Specialist to join our high-performance team in Seattle, WA. If you thrive in a calm, focused environment and excel at resolving complex technical issues, this is your chance to join a leading industry innovator.
In this role, you will be the bridge between our clients and our technical infrastructure. You will handle high-volume support tickets, diagnose network issues, and ensure seamless operations during our critical night window. We offer a competitive hourly rate, comprehensive benefits, and a culture that values your expertise.
Why Choose Us?
- Urgent Hiring: Immediate start available for top candidates.
- Premium Compensation: $22 - $28/hour based on experience.
- Quiet Environment: Enjoy a stress-free, focused workspace.
Responsibilities
- Provide expert technical troubleshooting and support for hardware and software issues via phone, email, and chat.
- Manage and resolve a high volume of IT tickets within established Service Level Agreements (SLAs).
- Diagnose network connectivity problems, firewall configurations, and server access issues.
- Document all technical interactions and resolutions in the CRM system for future reference.
- Collaborate with the day-shift engineering team to escalate and resolve complex escalations.
- Maintain a high level of customer satisfaction by delivering empathetic and professional service.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support or help desk operations.
- Strong understanding of Windows and Linux operating systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently and manage time effectively during night shifts.
- Flexibility to work weekends and holidays as required.