Job Description
Urgent Hiring: Weekend Technical Support Specialist
We are currently seeking a highly skilled Technical Support Specialist to join our team in Dallas, TX. Due to rapid business growth, we have immediate openings for our weekend shift roster. This is a fantastic opportunity for tech-savvy professionals looking for a stable weekend role with competitive compensation.
In this role, you will be the first point of contact for our clients, ensuring that technical issues are resolved efficiently to maintain business continuity.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network issues during weekend operations.
- Resolve incoming support tickets via phone and email with a focus on speed and accuracy.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the on-site engineering team to escalate complex technical issues.
- Maintain a professional and helpful demeanor when assisting high-volume client requests.
Qualifications
- Minimum of 1-2 years of experience in IT support or a related technical field.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Clear communication skills with the ability to explain technical concepts to non-technical users.