Job Description
Are you looking for a rewarding career with immediate openings? Apex Solutions Inc. is urgently hiring a Weekend Technical Support Specialist to join our dynamic team in Albuquerque, NM. If you thrive in a fast-paced environment and have a passion for solving technical challenges, we want to hear from you.
We are seeking a dedicated professional to ensure our clients receive top-tier IT support during critical weekend hours. This role offers competitive pay, flexible scheduling, and the opportunity to grow within a rapidly expanding organization.
Responsibilities
- Diagnose and resolve complex hardware and software technical issues for end-users.
- Manage and prioritize incoming helpdesk tickets during weekend operations.
- Provide remote technical assistance and on-site support as required.
- Document all technical interactions and resolutions accurately.
- Collaborate with the core IT team to ensure 24/7 system availability.
Qualifications
- Associate degree in Information Technology or related field (or equivalent experience).
- 1+ years of experience in technical support, help desk, or customer service.
- Must be available to work weekends (Saturday and Sunday).
- Strong troubleshooting skills and technical aptitude.
- Excellent verbal and written communication skills.