Job Description
We are urgently hiring for a high-energy Technical Support Specialist to join our growing team in Colorado Springs, CO. If you thrive in a fast-paced environment and excel at solving complex problems, we want to hear from you immediately.
As part of our weekend operations team, you will be the frontline defender for our clients, ensuring seamless connectivity and system uptime. This is a unique opportunity to advance your career in a role that offers immediate impact and competitive compensation.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network connectivity problems for remote and on-site users.
- Customer Interaction: Provide exceptional technical support via phone, email, and chat, maintaining a professional and empathetic demeanor.
- System Maintenance: Perform routine system checks and updates during off-peak hours to ensure optimal performance.
- Documentation: Accurately log all support tickets, resolutions, and incident reports in our CRM system.
- Collaboration: Work closely with the on-site team to escalate complex issues and share knowledge.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support, help desk, or customer service.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Technical Skills: Proficient in Windows and macOS environments; knowledge of networking protocols (TCP/IP) is a plus.
- Schedule: Must be available to work weekend shifts (Saturday and Sunday) on a rotating schedule.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.