Job Description
We are urgently hiring a dedicated Night Shift Technical Support Specialist to join our high-performing team in San Francisco, CA. If you thrive in a quiet, focused environment and enjoy solving complex technical problems, this is the role for you.
Why Join Our Night Team?
- Competitive hourly rate: $25 - $35/hr.
- Full benefits package including medical, dental, and vision insurance.
- Reliable night shift schedule (10:00 PM - 6:00 AM) with consistent hours.
As a key member of our 24/7 operations team, you will ensure system stability and user satisfaction during off-peak hours. We are looking for a proactive individual who can manage technical incidents with precision.
Responsibilities
Monitor and maintain critical IT systems and network infrastructure during night hours.Resolve incoming technical tickets and troubleshoot hardware/software issues efficiently.Perform routine system backups, updates, and security patches.Document technical procedures and maintain accurate operational logs.Collaborate with day-shift teams to ensure seamless service handovers.Respond to emergency alerts and perform immediate incident management.
Qualifications
Minimum of 2 years of experience in technical support or IT operations.Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).Strong problem-solving skills and high attention to detail.Excellent written and verbal communication skills.Familiarity with remote monitoring tools and ticketing systems (Zendesk, Jira).High school diploma or equivalent; Associate’s degree in IT preferred.