Job Description
Are you a dedicated technical professional looking for a rewarding weekend shift job in Philadelphia, PA? Apex Digital Solutions is urgently hiring a Technical Support Specialist to join our elite team. This is a fantastic opportunity to start this week and work a stable schedule with excellent benefits.
As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations during peak times. We pride ourselves on a modern, high-conversion culture and offer a collaborative environment where your skills are valued.
Why Apply?
- Start working this week
- Competitive hourly rate ($22 - $28/hr)
- Weekend premium pay included
Don't miss this chance to advance your career in a dynamic city. Apply now to secure your position!
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues via phone and email.
- Manage and resolve incoming support tickets within established SLA guidelines.
- Collaborate with the weekday support team to escalate complex issues efficiently.
- Maintain accurate and up-to-date customer documentation and case logs.
- Conduct remote diagnostics and guide users through technical resolutions.
- Identify recurring technical problems and suggest process improvements.
Qualifications
- Associate’s degree in Computer Science, IT, or related field (or equivalent experience).
- Proven experience in a technical support or help desk role.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable availability to work weekends (Saturday & Sunday).
- Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow) is a plus.