Job Description
Are you ready to make an impact from the shadows? We are urgently seeking a highly skilled and reliable Night Shift IT Support Specialist to join our elite technical team in the heart of San Francisco.
In this pivotal role, you will be the first line of defense for our global infrastructure, ensuring seamless operations during critical hours. This is not just a job; it's an opportunity to work with cutting-edge technology while enjoying the flexibility of a night schedule.
- Immediate Start: We are looking to fill this role ASAP to meet high demand.
- Competitive Compensation: Attractive salary package with performance bonuses.
- Growth Potential: Clear pathways to Senior Engineering and Management roles.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues across the enterprise.
- Monitor system performance and security alerts during off-peak hours to prevent downtime.
- Respond to incoming tickets and support requests via remote access and on-site assistance.
- Collaborate with the day-shift team to document resolutions and improve standard operating procedures.
- Install, configure, and maintain workstations, printers, and mobile devices.
- Ensure strict adherence to data privacy policies and security protocols.
Qualifications
- 2+ years of professional experience in IT Support or a related technical field.
- Strong knowledge of Windows, macOS, Linux, and Active Directory environments.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work a rotating night shift schedule (7:00 PM - 4:00 AM).
- Ability to work independently and handle high-pressure situations with a calm demeanor.
- CompTIA A+ or Network+ certification is a plus.