Job Description
We are currently conducting urgent hiring for a highly skilled Technical Support Specialist to join our night shift team in Los Angeles, CA. If you are looking for a stable job with immediate openings and a competitive hourly rate, this is the opportunity for you.
Our night shift operations are critical to our 24/7 service delivery. You will be responsible for ensuring our clients receive top-tier technical assistance while the rest of the office is offline. We value reliability, problem-solving skills, and a proactive attitude.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues via phone, email, and remote desktop.
- Analyze incoming tickets and prioritize them based on urgency and impact on the client's business.
- Document all interactions and resolutions in our CRM system for knowledge transfer to the day shift team.
- Collaborate with senior engineers to resolve complex technical escalations.
- Ensure strict adherence to security protocols and service level agreements (SLAs).
- Maintain a professional and empathetic demeanor when assisting frustrated or urgent clients.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong understanding of Windows, macOS, and common office software.
- Excellent written and verbal communication skills with a focus on clarity.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Must be legally authorized to work in the United States without sponsorship.