Job Description
Are you a dedicated IT professional looking for an urgent opportunity in the heart of Miami? We are currently seeking a Night Shift IT Support Specialist to join our dynamic team. This is a chance to work in a cutting-edge environment with competitive benefits and a stable schedule.
As a critical member of our operations team, you will ensure our infrastructure remains resilient and our users receive seamless technical assistance 24/7. If you are ready to advance your career and enjoy a night shift lifestyle, apply today!
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during night hours.
- Monitor server systems and perform routine maintenance to ensure 99.9% uptime.
- Log and manage all IT incidents and tickets in the service desk system accurately.
- Assist with password resets, account management, and hardware deployment.
- Collaborate with the day-shift team to ensure seamless knowledge transfer.
- Conduct nightly security audits and vulnerability assessments.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Proven experience in Help Desk or IT Support roles.
- Strong knowledge of Windows 10/11, Active Directory, and basic Linux administration.
- Ability to work independently and solve complex technical problems without direct supervision.
- Excellent written and verbal communication skills.
- Must be available to work a rotating night shift schedule.