Job Description
We are currently hiring immediately for our 24/7 technical support team in Boston, MA. If you are looking for a stable, well-paid night shift position with growth opportunities, this is your chance to join a leading technology firm. We prioritize our night staff and offer a modern, supportive work environment.
Why Apply?
- Urgent Hiring: Start earning immediately.
- Night Shift Premium: Earn up to $28/hr for working overnight.
- Modern Tools: Work with the latest CRM and ticketing software.
- Flexible Schedule: Stability with rotating shifts.
Responsibilities
- Provide advanced technical support and troubleshooting for remote clients via chat and phone.
- Log and manage customer tickets in the CRM system with high accuracy.
- Collaborate with the day-shift team to resolve complex escalations.
- Conduct software installation and configuration for internal and external users.
- Maintain a professional demeanor while handling high-volume tickets during peak hours.
- Adhere to all company security protocols and compliance standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking.
- Must be available to work rotating night shifts (e.g., 7:00 PM – 4:00 AM).
- Strong written and verbal communication skills with a customer-centric attitude.
- Proficiency in Microsoft Office Suite and ticketing software (Zendesk, Jira, etc.).
- Ability to work independently with minimal supervision.