Job Description
Are you ready to secure a stable, high-paying position in Colorado Springs? Apex Solutions is currently conducting an urgent hiring drive for our elite Night Shift Technical Support team. We are looking for driven professionals who want to make a significant impact while enjoying a quiet, focused work environment and a premium shift differential.
As a Night Shift Specialist, you will be the first line of defense for our enterprise clients. You will troubleshoot complex technical issues, manage service tickets, and ensure our clients' systems run smoothly 24/7. If you are looking for immediate employment with long-term growth potential, this is your opportunity.
Why Apply?
- Immediate Start: We are hiring today for immediate onboarding.
- Premium Pay: Earn up to $28/hour with our competitive night shift differential.
- No Commute: Enjoy the flexibility of working during off-peak hours.
Responsibilities
- Provide expert technical troubleshooting and support for enterprise software and hardware issues via phone, chat, and email.
- Manage and prioritize a high volume of incoming support tickets with a focus on rapid resolution.
- Document all interactions and resolutions accurately in our CRM systems.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify recurring technical issues and suggest process improvements to management.
- Maintain a high level of customer satisfaction by demonstrating empathy and technical proficiency.
Qualifications
- Minimum of 1 year of experience in a technical support, help desk, or customer service role.
- Strong knowledge of operating systems (Windows/macOS) and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and stay focused during late-night shifts.
- High-speed internet connection and a quiet workspace.
- High school diploma or equivalent (Bachelor's degree preferred).