Job Description
Join the Apex Tech Team: Weekend Shift Available Immediately!
Are you a problem-solver with a passion for technology? Apex Tech Solutions is looking for a dedicated Technical Support Specialist to join our high-energy weekend team in San Jose, CA. This is an excellent opportunity for professionals seeking a stable, lucrative role with flexible hours and immediate impact.
We are currently seeking candidates who are ready to start this week and thrive in a fast-paced, modern environment. If you have a knack for diagnosing complex issues and delivering exceptional customer service, we want to hear from you.
Why Choose Apex Tech?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: Earn between $22.00 - $32.00 per hour based on experience.
- Modern Tech Stack: Work with the latest tools and enterprise software.
- Professional Growth: Clear pathways for career advancement within the organization.
Don't miss this chance to secure a top-tier position in the heart of Silicon Valley. Apply today to join the Apex family!
Responsibilities
- Ticket Resolution: Diagnose, troubleshoot, and resolve technical hardware and software issues for enterprise clients via phone and remote desktop.
- Client Interaction: Provide superior technical support and clear explanations to customers, ensuring high satisfaction ratings during weekend shifts.
- System Maintenance: Perform routine system checks, patch updates, and security audits to ensure optimal performance of client equipment.
- Documentation: Accurately log all support tickets, resolutions, and customer interactions into our CRM system.
- Collaboration: Work closely with the weekday support team and engineering department to escalate complex issues and share knowledge.
- Hardware Management: Assist in the deployment and configuration of new hardware and peripherals as needed.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support, Help Desk, or a similar technical role.
- Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems, network connectivity, and basic hardware repair.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Jira).