Job Description
Immediate opening for Night Shift IT Support Specialist in San Francisco! Join our dynamic team providing critical technical infrastructure support during overnight hours. This urgent role requires a proactive problem-solver to maintain 24/7 system operations for our global clients. Enjoy competitive pay, comprehensive benefits, and a collaborative environment dedicated to your professional growth.
Why work with us? We offer industry-leading training, flexible scheduling options, and career advancement opportunities. Perfect for night owls who thrive in high-pressure environments and want to make an immediate impact.
Responsibilities
- Monitor and maintain server/network infrastructure during overnight hours
- Resolve critical system outages and security incidents with SLA adherence
- Provide remote technical support to international clients via phone and chat
- Execute system patches and updates during maintenance windows
- Document incident reports and knowledge base articles
- Collaborate with day-shift teams for seamless handovers
- Conduct proactive system health checks and performance tuning
Qualifications
- 2+ years of IT support experience with night shift exposure
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Proficiency in Linux/Windows server administration
- Strong troubleshooting skills for network, security, and cloud issues
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Valid US driver's license for occasional on-site calls