Job Description
We are currently seeking a Night Shift Technical Support Specialist to join our dynamic team in Denver, Colorado. This is an urgent hiring opportunity for self-motivated individuals who thrive in a 24/7 operational environment. If you have a knack for troubleshooting and enjoy the flexibility of night shifts, we want to hear from you.
As a key member of our support team, you will be the first point of contact for internal and external clients, ensuring seamless technical operations during off-business hours. We offer competitive pay, comprehensive benefits, and a stable work environment in the heart of Denver.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access during night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming helpdesk tickets to ensure rapid response times.
- Document all technical interactions and resolutions in our ticketing system.
- Monitor system health and alert the appropriate teams to critical incidents.
- Collaborate with day-shift teams to ensure continuity of operations and knowledge transfer.
Qualifications
- Minimum of 1-2 years of experience in IT support, helpdesk, or customer service.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.