Job Description
Are you ready to elevate your career in a high-impact environment?
Georgia Tech Solutions is currently urgently hiring dedicated Technical Support Specialists for our night shift operations in Atlanta, GA. We are looking for individuals who thrive in a fast-paced setting and are ready to deliver excellence when the rest of the world sleeps.
In this pivotal role, you will be the first line of defense for our enterprise clients, ensuring minimal downtime and maximum satisfaction. Join a company that values integrity, technical prowess, and a 24/7 commitment to service.
Responsibilities
- Provide advanced Tier 2 technical support to internal and external clients via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues efficiently to ensure business continuity.
- Monitor system performance and logs during the night shift to proactively identify and mitigate potential outages.
- Document all incidents, resolutions, and troubleshooting steps in the ticketing system (Zendesk/Jira) for knowledge base growth.
- Collaborate with the day shift team to hand off unresolved tickets and ensure seamless service transitions.
- Maintain a professional demeanor and patience when dealing with high-volume, time-sensitive inquiries.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or Computer Science is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong working knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Familiarity with Linux operating systems and basic networking concepts (TCP/IP, DNS, DHCP).
- Must be willing and able to work night shifts (10:00 PM - 6:00 AM) on a rotational schedule.
- Excellent problem-solving skills and the ability to remain calm under pressure.