Job Description
Are you a tech-savvy problem solver looking for a career that works around your life?
Apex Digital Solutions is expanding our elite support team and is hiring immediately for a Weekend Technical Support Specialist based in New York, NY. In this pivotal role, you will ensure our enterprise clients have uninterrupted access to critical systems, resolving complex technical issues with empathy and speed.
We pride ourselves on a premium work culture that values work-life balance. As a member of our weekend shift team, you will enjoy a consistent schedule that gives you your weekdays free while earning a premium hourly rate. Join us and be the bridge between our clients and the technology that powers their business.
What You Will Do:
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming tickets via phone and remote access tools with a 95%+ satisfaction target.
- Document all technical interactions and resolutions in our CRM database.
- Collaborate with the senior engineering team to identify recurring issues and improve system stability.
- Maintain a deep understanding of our product suite to provide accurate, up-to-date solutions.
Responsibilities
- Diagnose and resolve technical incidents reported by end-users during weekend hours.
- Ensure 100% compliance with all service level agreements (SLAs).
- Conduct system health checks and perform necessary maintenance updates.
- Guide users through complex technical procedures with clear, jargon-free communication.
- Escalate critical incidents to Level 2 support immediately when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- 1+ years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent written and verbal communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Must be available to work Saturdays and Sundays (flexible start times available).