Job Description
Join a Leading Tech Company with Flexible Weekend Shifts in Jacksonville!
Apex Tech Solutions is hiring immediately for a Weekend Technical Support Specialist. If you are looking for a role that offers competitive pay, a great work-life balance, and the chance to use your technical skills, this is the perfect opportunity for you.
Our team plays a crucial role in ensuring our clients have seamless technical experiences, even when the office is closed. We value professionalism, quick thinking, and a customer-first approach.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and chat during weekend hours.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Document all technical support interactions and resolutions accurately in our ticketing system.
- Escalate complex technical issues to senior engineers when necessary.
- Stay updated on product updates and technical documentation.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic computer literacy and understanding of operating systems (Windows, macOS).
- Strong problem-solving skills with a focus on customer satisfaction.
- Must be available to work weekends (Saturday & Sunday).
- Excellent verbal communication skills with a professional and friendly tone.