Job Description
We are looking for a dedicated Technical Support Specialist to join our dynamic team in San Francisco. If you are available to start this week, we want to hear from you. We offer a competitive salary, a great work environment, and the flexibility you need to balance your life.
About the Role
As a Weekend Shift Specialist, you will be the first line of defense for our clients, ensuring seamless technical operations during non-standard business hours. You will troubleshoot hardware and software issues, answer inquiries, and maintain high customer satisfaction scores.
Why Apply?
- Start Immediately: This role requires immediate availability.
- Weekend Focus: Enjoy your weekdays free with our reliable weekend schedule.
- Competitive Pay: Earn between $25 and $35 per hour based on experience.
Responsibilities
- Provide expert technical assistance and troubleshooting to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Maintain accurate and detailed documentation of all incidents and resolutions.
- Collaborate with the engineering team to escalate and resolve high-priority tickets.
- Conduct routine system checks and maintenance to ensure operational continuity.
Qualifications
- Minimum of 1 year of professional experience in IT support, help desk, or technical customer service.
- Strong understanding of operating systems (Windows, macOS) and office productivity software.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Exceptional verbal and written communication skills with a customer-first mindset.
- Proficiency with remote desktop tools and ticketing systems (e.g., Zendesk, Jira) is a plus.