Job Description
We are currently seeking a highly motivated Night Shift IT Support Specialist to join our dynamic team in San Francisco. This is an immediate hire opportunity for candidates looking to start work this week.
In this role, you will be the first point of contact for internal technical support during our critical overnight operations. We pride ourselves on a premium, collaborative environment where your expertise directly impacts business continuity. If you are tech-savvy, thrive in a fast-paced setting, and enjoy the flexibility of a night shift schedule, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Night Shift Flexibility: Enjoy a quieter work environment and a better work-life balance.
- Competitive Pay: Earn between $25 and $35 per hour based on experience.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during the night shift.
- Monitor system health and server performance to ensure 99.9% uptime for internal clients.
- Manage and prioritize incoming helpdesk tickets with speed and accuracy.
- Perform remote desktop support and on-site diagnostics for complex technical problems.
- Collaborate with the day shift team to ensure seamless handover of unresolved issues.
- Document all technical interactions and resolutions in our ticketing system.
- Assist in the deployment and maintenance of local workstations and peripherals.
Qualifications
- Minimum of 2 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, TCP/IP, and VPN troubleshooting.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, RDP).
- Ability to work independently and make sound technical decisions during off-hours.
- Excellent communication skills and a customer-centric attitude.
- Availability to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).