Job Description
Are you ready to kickstart your career immediately? Apex Solutions is seeking a dedicated and dynamic Technical Support Specialist for our high-volume Weekend Shift in Dallas, TX. If you thrive in a fast-paced environment and want to start this week, we want to hear from you.
Join our elite support team and enjoy competitive pay, comprehensive benefits, and a culture that values your growth. We are looking for individuals who are tech-savvy, empathetic, and ready to deliver world-class customer service.
Why Join Us?
- Immediate Hiring: Start working as early as this week.
- Competitive Pay: $18 - $24/hour based on experience.
- Weekend Shift: Saturday and Sunday 10:00 AM - 7:00 PM (with flexible shift options).
- Full Benefits: Medical, dental, vision, and 401(k) after 90 days.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage incoming support tickets and prioritize urgent requests during peak weekend hours.
- Diagnose and resolve complex technical challenges for a diverse client base.
- Document all technical interactions, resolutions, and customer feedback accurately in the CRM.
- Maintain a high level of customer satisfaction (CSAT) by demonstrating empathy and effective communication.
- Collaborate with the core team to improve support processes and documentation.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in a technical support, help desk, or customer service role.
- Availability to work weekends (Saturday and Sunday) consistently.
- Strong knowledge of Microsoft Office Suite, Windows OS, and troubleshooting methodologies.
- Excellent problem-solving skills and the ability to explain complex concepts simply.
- Valid Driver’s License and reliable transportation are required.