Job Description
Are you a dedicated tech professional ready for immediate work? Nexus Systems Corp is seeking a Weekend Technical Support Specialist to join our elite team in Washington DC.
We are looking for individuals who thrive in a fast-paced environment and possess a passion for solving complex technical problems. This is a fantastic opportunity for those seeking a weekend shift with competitive pay and professional growth.
Why Join Us?
- Immediate Start: Hiring immediately for the upcoming weekend.
- Competitive Pay: $25.00 - $35.00 per hour.
- Flexible Schedule: Enjoy your weekdays free while working high-impact weekend shifts.
- Modern Environment: Work with cutting-edge technology and a collaborative team.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees and clients via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and password resets within Active Directory.
- Monitor system performance and respond to critical alerts during off-hours.
- Document all technical issues, resolutions, and tickets in the Service Desk system.
- Conduct routine hardware audits and software updates on weekend schedules.
- Maintain a professional and helpful demeanor while managing high call volumes.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or a help desk environment.
- Strong knowledge of Microsoft Windows, Office 365, and Mac OS operating systems.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Excellent verbal and written communication skills.
- Ability to work independently and make sound decisions during the weekend shift.
- Reliable transportation and ability to work occasional on-site support if needed.