Job Description
We are seeking a highly motivated Night Shift IT Support Specialist to join our elite team in Boston, MA. This is an urgent hiring opportunity for a problem-solver who thrives in a high-paced, 24/7 environment. If you want immediate impact and a competitive night shift premium, this is your chance to advance your career.
Why Join Us?
Don't wait—apply today to secure your position!
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours.
- Night Shift Premium: Earn up to $28.00/hour with shift differentials.
- Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
- Professional Growth: Clear pathways to Senior Engineering roles.
Don't wait—apply today to secure your position!
Responsibilities
- Provide Tier 1 & 2 technical support via phone, chat, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming support tickets in our ticketing system (Jira/Salesforce).
- Escalate complex technical issues to senior engineers with detailed documentation.
- Conduct remote troubleshooting for employees working from home or on-site.
- Assist with the deployment of new hardware and software updates during low-traffic windows.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a plus.
- 1+ years of experience in IT Helpdesk, Technical Support, or Customer Service.
- Strong troubleshooting skills for Windows, macOS, iOS, and Android devices.
- Excellent written and verbal communication skills; able to explain technical concepts simply.
- Ability to work rotating night shifts (e.g., 6:00 PM - 2:00 AM) on a consistent basis.
- Self-starter mentality with the ability to work independently with minimal supervision.