Job Description
We are hiring immediately for a Night Shift Technical Support Specialist to join our elite support team in Dallas, TX. If you thrive in a high-velocity environment and want to secure a position with immediate availability, apply today.
Our client is a leading technology provider, and we are looking for candidates who can deliver world-class technical support during the critical overnight hours. You will be the first line of defense for our enterprise clients, ensuring seamless operations around the clock.
Responsibilities
- Diagnose and Resolve: Troubleshoot complex hardware, software, and network issues for enterprise clients with a focus on speed and accuracy.
- 24/7 Operations: Provide high-quality technical support during the night shift, ensuring zero downtime for critical business operations.
- Documentation: Maintain detailed and accurate logs of all interactions and resolutions within the ticketing system.
- Customer Empathy: Communicate technical concepts clearly to non-technical users, maintaining a professional and empathetic demeanor.
- Escalation Management: Identify complex issues requiring senior engineering support and facilitate a smooth handoff.
- System Monitoring: Proactively monitor system status alerts and respond to notifications promptly.
Qualifications
- Availability: Must be available to work the night shift (shift times vary, typically 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Experience: 1-2 years of experience in technical support, help desk, or customer service.
- Technical Skills: Strong knowledge of Windows and macOS operating systems, troubleshooting protocols, and remote access tools (TeamViewer, LogMeIn).
- Communication: Excellent verbal and written communication skills in English.
- Education: High school diploma or equivalent (Associate’s degree preferred).
- Adaptability: Ability to work independently in a remote or hybrid environment.