Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Tech Solutions is seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in Chicago, IL. We offer competitive pay, immediate start opportunities, and a supportive work environment.
As a Weekend Specialist, you will be the first point of contact for our clients, ensuring seamless technical resolution during the crucial weekend hours. If you have a knack for problem-solving and enjoy helping others, we want to hear from you!
Responsibilities
- Provide exceptional technical support via phone, email, and chat to internal staff and external clients.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Manage and resolve technical tickets within established service level agreements (SLAs).
- Document all interactions and solutions in our ticketing system accurately.
- Collaborate with the weekday team to ensure continuity of support services.
- Stay updated on the latest technology trends and company procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) consistently.
- Problem-solving mindset with a customer-first attitude.