Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Innovations Group is urgently seeking a dedicated Weekend Technical Support Specialist to join our high-performing team in Washington, DC.
We provide top-tier IT solutions to enterprise clients, and we need someone reliable to ensure our systems run smoothly even when the office is closed. This is a fantastic opportunity to join a growing company with immediate start availability and competitive pay.
Why Apply?
- Immediate Start: Onboard and begin contributing this weekend.
- Competitive Pay: Earn between $22.50 - $30.00/hour based on experience.
- Flexible Schedule: Enjoy your weekdays free while working 10:00 AM - 6:00 PM on Saturdays and Sundays.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network connectivity issues during weekend hours.
- Respond to incoming support tickets and inquiries via phone, email, and chat with a focus on speed and accuracy.
- Diagnose complex technical problems and escalate critical issues to the weekday support team.
- Maintain accurate and up-to-date documentation of all support interactions in our CRM system.
- Collaborate with cross-functional teams to improve weekend service protocols and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- 1+ years of experience in IT support, help desk, or customer service.
- Proficiency in troubleshooting Windows, macOS, and common office software applications.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) from 10:00 AM to 6:00 PM EST.