Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our elite support team in San Antonio. If you are looking for a stable, high-growth environment and want to start this week, we want to hear from you.
In this pivotal role, you will be the bridge between our clients and our technical solutions, ensuring seamless operations during critical hours. You will work in a collaborative, premium setting that values your expertise and offers significant growth opportunities.
Why Join Us?
- Start immediately – No waiting period.
- Competitive pay with performance bonuses.
- Comprehensive benefits package.
- Modern office environment with flexible shift options.
Responsibilities
- Provide 24/7 technical troubleshooting and support for hardware and software issues.
- Diagnose and resolve complex technical problems for clients with a focus on speed and accuracy.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the day-shift team to ensure continuous service continuity.
- Maintain a high level of client satisfaction and professionalism during high-stress periods.
- Identify recurring technical issues and suggest process improvements.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in a technical support or helpdesk role.
- Must be available to work the night shift (varies, typically 10:00 PM - 7:00 AM).
- Strong problem-solving skills and technical aptitude.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.