Job Description
We are seeking a skilled Technical Support Specialist to join our dynamic team in San Francisco. This is an immediate hire opportunity for a dedicated professional who is available to work weekend shifts. You will play a crucial role in maintaining our IT infrastructure and ensuring our clients receive exceptional support.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible schedule with generous time off.
- Opportunity for career growth within a leading tech firm.
We pride ourselves on a diverse and inclusive workplace. If you have a passion for technology and customer service, apply today!
Responsibilities
- Provide tier 2 technical support to internal and external clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log and track all technical support tickets in our CRM system.
- Escalate complex issues to senior engineers or third-party vendors.
- Perform regular system maintenance and updates during off-peak hours.
- Conduct user training sessions on new software tools and security protocols.
- Ensure strict adherence to IT security and compliance policies.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong availability to work Saturdays and Sundays (rotating shifts).
- Excellent problem-solving skills with a customer-centric approach.
- Proficiency in Microsoft Office Suite and ticketing systems (Zendesk, Jira).
- Ability to work independently and communicate effectively with non-technical users.