Job Description
Are you a dedicated problem-solver looking for an urgent opportunity?
Apex Tech Solutions is currently expanding our support team and is seeking a Night Shift Technical Support Specialist to join our elite workforce in San Francisco, CA. This is a fantastic opportunity for tech-savvy professionals who thrive in a fast-paced environment and want to make a significant impact.
In this pivotal role, you will be the primary point of contact for our enterprise clients, ensuring their technical infrastructure remains stable and efficient while the rest of the world sleeps. We pride ourselves on our cutting-edge technology and our commitment to employee growth.
Why Join Us?
- Urgent Need: Immediate start date available for the right candidate.
- Competitive Pay: Earn between $26.00 and $32.00 per hour based on experience.
- Flexible Benefits: Comprehensive medical, dental, and vision insurance.
- Career Growth: Clear pathways for advancement into Senior Engineering roles.
Responsibilities
- Diagnose and resolve complex hardware, software, and network issues via phone and remote desktop tools.
- Provide exceptional 24/7 customer support to US-based clients, ensuring high satisfaction ratings and rapid response times.
- Document all technical tickets, resolutions, and client interactions accurately in the CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve critical incidents that arise overnight.
- Perform routine system maintenance, patch management, and security checks during off-peak hours.
- Conduct initial hardware diagnostics and coordinate repair logistics for faulty equipment.
- Stay up-to-date with the latest technical trends and assist in training junior support staff.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Minimum of 2 years of experience in technical support, helpdesk, or customer service roles.
- Proficient in troubleshooting Windows, macOS, Linux, and mobile operating systems.
- Strong written and verbal communication skills with the ability to explain complex concepts simply.
- Must be available to work rotating night shifts (e.g., 11:00 PM to 7:00 AM).
- Ability to work independently with minimal supervision and maintain focus during quiet periods.
- Familiarity with remote access tools (VPN, TeamViewer, LogMeIn) is highly desired.