Job Description
Are you a dedicated problem-solver who thrives in the quiet environment of the night? Boston Tech Solutions is urgently hiring a Night Shift Tech Support Specialist to join our elite team. We are looking for individuals who want to make a tangible impact and enjoy a competitive hourly rate with immediate start options. If you are ready to advance your career in a stable and dynamic tech environment, we want to hear from you today.
Responsibilities
- Provide tier 1 technical support to end-users via phone, email, and live chat during night hours.
- Diagnose and resolve hardware and software issues, including printer setup and account access.
- Document all technical interactions, resolutions, and troubleshooting steps in the CRM system.
- Collaborate with day-shift engineering teams to ensure complex issues are escalated and resolved efficiently.
- Maintain a high level of customer satisfaction while adhering to strict service level agreements (SLAs).
- Perform regular system checks and software updates to ensure operational stability.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Previous experience in a help desk, technical support, or customer service role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
- Ability to work rotating night shifts, including weekends and holidays.
- Excellent written and verbal communication skills with a focus on clarity and empathy.
- Basic understanding of cybersecurity best practices and data privacy.