Job Description
Nexus Systems is urgently hiring a dedicated Night Shift Technical Support Specialist to join our Minneapolis-based team. We are looking for a proactive problem solver who thrives in a quiet, focused environment. If you are seeking a stable career with competitive pay and a modern tech stack, this is your chance to shine.
Why Join Us?
- Competitive hourly rate: $22.00 - $28.00.
- Modern office environment with excellent amenities.
- Opportunity for rapid career advancement within a growing tech firm.
- Comprehensive benefits package including health, dental, and vision.
We are committed to excellence and are looking for individuals who want to make a real impact. Don't miss this urgent opportunity to elevate your career in Minneapolis.
Responsibilities
- Provide top-tier technical support to customers during overnight hours.
- Diagnose and resolve complex hardware and software issues efficiently.
- Manage and prioritize incoming support tickets in our advanced CRM system.
- Document technical solutions and maintain accurate knowledge base entries.
- Collaborate closely with the day shift team to ensure seamless service continuity.
- Monitor system performance and alert management to potential issues.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer support or help desk roles is a plus.
- Must be available to work 10:00 PM - 6:00 AM (Night Shift schedule).
- Strong communication skills and a customer-centric attitude.
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, JIRA).
- Ability to troubleshoot common network and hardware issues.