Job Description
Are you ready to join an urgent hiring initiative for a Night Shift Technical Support Specialist?
We are a leading technology solutions provider in Houston, TX, looking for a highly motivated professional to join our 24/7 support team. Due to our rapid expansion, we are offering immediate openings for night shift roles with a competitive salary and excellent benefits package.
In this position, you will serve as the critical technical lifeline for our clients, resolving complex issues while working during off-hours. We value reliability, technical expertise, and a proactive approach to problem-solving.
Responsibilities
- Provide tier-2 technical support via phone, email, and remote desktop during night shift hours.
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Manage and prioritize incoming support tickets within the service level agreement (SLA) timeframe.
- Document all troubleshooting steps, resolutions, and customer interactions in the ticketing system.
- Collaborate with the day shift engineering team to ensure seamless service continuity and knowledge transfer.
- Monitor system health and proactively address potential outages before they impact users.
- Conduct basic software installations and configuration updates.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Minimum 2 years of experience in a technical support, help desk, or customer service role.
- Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- Strong knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
- Proficient in troubleshooting network connectivity and remote access tools.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work independently and handle high-pressure situations calmly.