Job Description
Urgent Hiring Opportunity: Apex Data Systems is currently seeking a highly motivated Senior Technical Support Specialist to join our 24/7 operations team in Seattle, WA. This is a critical role for our night shift operations, offering a competitive salary and the chance to work in a premium, modern environment.
We are looking for technical experts who thrive in a fast-paced environment and are ready to solve complex problems for our enterprise clients. If you are seeking a night shift position with excellent benefits and growth potential, this is your chance.
Why You Should Apply:
- Competitive Hourly Rate: $25.00 - $35.00 USD.
- Comprehensive Health, Dental, and Vision Insurance.
- Flexible scheduling and Paid Time Off.
- Modern office located in downtown Seattle.
Apply today to join our team of tech professionals.
Responsibilities
- Provide advanced technical troubleshooting and support to clients via phone, email, and remote desktop tools during night hours.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Monitor system logs and alerts to ensure high availability and uptime of critical infrastructure.
- Document all technical interactions, resolutions, and workarounds in the ticketing system (Zendesk/Jira).
- Escalate unresolved critical issues to senior engineering teams with detailed context.
- Collaborate with cross-functional teams to improve support processes and documentation.
Qualifications
- Minimum of 2 years of professional experience in technical support, help desk, or IT operations.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Excellent written and verbal communication skills.
- Ability to work independently and adapt to changing priorities during the night shift.
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.