Job Description
Are you a tech-savvy professional looking for a work-life balance with a weekend schedule?
We are a leading technology solutions provider in Raleigh, NC, and we are hiring immediately for our Weekend Technical Support Team. If you thrive in a fast-paced environment and want to help others solve complex IT problems while enjoying your Saturdays and Sundays off, this is the perfect role for you.
Why Choose Apex Innovations?
- Immediate Start: We are looking to onboard candidates this week to start this weekend.
- Competitive Compensation: Earn between $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways to full-time permanent roles and career advancement within the tech sector.
- Modern Work Environment: Collaborative office culture with state-of-the-art equipment.
Join us and become a vital part of our customer success team today.
Responsibilities
- Provide expert technical troubleshooting and support to clients via phone, chat, and email.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate, up-to-date documentation of all technical tickets and resolutions in the CRM system.
- Collaborate with the support team to escalate complex issues and improve standard operating procedures.
- Ensure a high level of customer satisfaction by delivering professional and empathetic service.
- Stay current with new technology updates and assist in training junior team members.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Basic knowledge of PC hardware, operating systems (Windows 10/11, macOS), and peripheral devices.
- Strong verbal and written communication skills with the ability to explain technical concepts clearly.
- Must be available to work Saturdays and Sundays on a rotating shift schedule.
- Ability to work independently and manage time effectively during high-volume periods.
- Customer service oriented with a proactive problem-solving attitude.