Job Description
Are you a problem solver looking for weekend flexibility?
Apex Tech Solutions is currently seeking a dedicated Technical Support Specialist to join our elite weekend support team. If you thrive in a high-energy environment and enjoy helping others, we want to hear from you.
We are looking for a self-motivated individual to provide top-tier technical assistance to our clients. In this role, you will be the first line of defense for our enterprise clients, ensuring uptime and satisfaction. Join a company that values your weekend availability with competitive pay and career growth opportunities.
Why Join Us?
- Immediate Start: We are hiring immediately for our upcoming weekend shifts.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Modern Tools: Work with the latest CRM and ticketing software.
Responsibilities
- Provide remote technical troubleshooting and support via phone and secure chat channels.
- Diagnose and resolve software, hardware, and network connectivity issues for enterprise clients.
- Document all customer interactions, troubleshooting steps, and resolutions in our CRM system.
- Escalate complex technical issues to senior engineering teams with detailed tickets.
- Monitor system performance and proactively communicate any potential downtime to stakeholders.
- Ensure 100% customer satisfaction ratings through empathy and technical expertise.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer networks, operating systems (Windows/Linux), and hardware components.
- Must be available to work exclusively on Saturdays and Sundays.
- Strong verbal communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently in a remote environment while maintaining high productivity.
- Problem-solving mindset with a patient and professional demeanor.