Job Description
Are you looking for a stable Night Shift opportunity in the heart of Washington DC? Apex Digital Solutions is seeking a proactive IT Support Specialist to join our 24/7 operations team. With an immediate start date available, this is the perfect role for tech professionals who thrive in a quiet environment and want to make an impact without the daytime commute.
Why Join Us?
- Immediate Start: Onboard this week and begin contributing to our 24/7 infrastructure.
- Work-Life Balance: Enjoy your mornings and afternoons free while working the night shift.
- Career Growth: Opportunities to cross-train in network engineering and cybersecurity.
Key Responsibilities:
- Hardware & Software Support: Diagnose and resolve desktop, laptop, and peripheral issues efficiently.
- System Administration: Manage Active Directory accounts, reset passwords, and configure security permissions.
- Deployment: Set up new workstations, install software, and configure printers for incoming staff.
- Network Monitoring: Oversee local network health and troubleshoot connectivity issues.
- Ticket Management: Log and track all IT requests in our ticketing system (ServiceNow/Zendesk).
Responsibilities
- Diagnose and resolve hardware and software issues for internal staff.
- Manage user accounts, permissions, and security access levels.
- Install, configure, and maintain operating systems and applications.
- Monitor server performance and network connectivity during off-hours.
- Respond to IT helpdesk tickets with a focus on speed and accuracy.
- Collaborate with the day shift team to ensure seamless handovers.
Qualifications
- Minimum 1-2 years of experience in IT help desk or technical support.
- Must be available to work the Night Shift (7:00 PM - 3:00 AM EST).
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with Active Directory and basic networking concepts.
- Excellent problem-solving skills and attention to detail.
- Associate degree in Computer Science or equivalent technical certification.