Job Description
Join Our Elite Night Shift Team in Phoenix, AZ
Are you looking for a role that offers stability, competitive pay, and the chance to start immediately? Apex Systems is currently seeking a dedicated Night Shift IT Support Specialist to join our growing Phoenix team. If you thrive in a quiet environment and want to make an impact without the morning commute, this is your opportunity.
We are looking for problem-solvers who can troubleshoot technical issues, manage ticket queues, and provide exceptional support to our clients during overnight hours. This is a fantastic opportunity for career growth with a company that values reliability and technical expertise.
Why Apply?
- Immediate Start: Onboard and begin working within days.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Flexible Benefits: Comprehensive health, dental, and vision coverage.
- Career Advancement: Clear pathways to senior IT roles and management.
Responsibilities
- Monitor & Maintain Systems: Ensure all critical systems and networks are running smoothly during the night shift to prevent downtime during business hours.
- Ticket Resolution: Efficiently triage, diagnose, and resolve incoming IT support tickets using our ticketing system (ServiceNow/Jira).
- User Support: Provide remote and on-site technical assistance to end-users regarding hardware, software, and network connectivity issues.
- Security Compliance: Enforce security protocols and perform routine checks to ensure data integrity and system safety.
- Reporting: Generate and submit daily shift reports highlighting completed tasks and any critical alerts that require morning attention.
Qualifications
- Experience: Minimum of 1-2 years of experience in IT support, Help Desk, or a similar technical role.
- Technical Skills: Strong knowledge of Windows and macOS operating systems, Active Directory, and basic networking (TCP/IP, DNS).
- Communication: Excellent written and verbal communication skills to interact with remote teams and clients.
- Reliability: Proven track record of attendance and punctuality; ability to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Problem Solving: Ability to troubleshoot complex issues independently and escalate when necessary.