Job Description
Are you ready to jump in and make an impact immediately? Apex Technical Solutions is seeking a dynamic and technical-savvy Weekend IT Support Specialist to join our elite team in the heart of Boston. We are looking for a proactive problem solver who can hit the ground running this week. Join a company that values your expertise and offers the flexibility of a weekend schedule without compromising on career growth.
In this role, you will be the frontline technical expert for our clients, ensuring seamless operations during critical weekend hours. If you have a passion for technology and a desire to start immediately, we want to hear from you.
Responsibilities
- Immediate Availability: Join our team this week and begin supporting clients immediately upon onboarding.
- Ticket Resolution: Manage and resolve incoming IT support tickets and technical issues efficiently during weekend shifts.
- Hardware & Software Support: Diagnose and troubleshoot hardware, network connectivity, and software applications for end-users.
- On-Site Assistance: Provide hands-on technical support and training to office staff at client locations in Boston.
- Documentation: Maintain accurate logs of technical issues and resolutions in our ticketing system.
- Security Maintenance: Ensure adherence to IT security protocols and backup procedures during off-hours.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Experience: Minimum of 1-2 years of experience in IT support, help desk, or technical troubleshooting.
- Technical Skills: Proficiency in Windows and macOS operating systems, as well as Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to think critically and troubleshoot complex technical issues independently.
- Education: High school diploma or equivalent; Associate’s degree in IT or related field preferred.