Job Description
Are you a tech-savvy problem solver looking for a rewarding opportunity? Nashville Digital Systems is seeking a dedicated Weekend Tech Support Specialist to join our growing team. We offer competitive pay, flexible schedules, and the chance to start this week!
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations during peak weekend hours. If you thrive in a fast-paced environment and enjoy helping people resolve complex IT issues, we want to hear from you.
Why Join Us?
• Immediate Start Options Available
• Competitive Hourly Pay
• No Weekends Required (Weekend Shifts Only)
• Professional Development Opportunities
Responsibilities
- Provide high-quality technical support to clients via phone and email during weekend hours.
- Diagnose and troubleshoot hardware and software issues efficiently and accurately.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with the on-site team to escalate complex tickets requiring immediate attention.
- Maintain a high level of customer satisfaction and professional demeanor during high-volume periods.
- Stay updated on the latest software patches and technical procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic knowledge of PC hardware, operating systems (Windows/Mac), and peripherals.
- Strong verbal and written communication skills with a customer-centric attitude.
- Ability to work rotating weekend shifts (Saturday & Sunday).
- Proven ability to remain calm and professional under pressure.
- Proficiency with Microsoft Office Suite is a plus.