Job Description
We are urgently hiring for Night Shift Technical Support Specialists to join our dynamic team in Houston, TX. If you are a problem solver who thrives in a fast-paced environment and enjoys helping others, this is your chance to advance your career with a top-tier tech company.
As a Night Shift Specialist, you will be the first line of defense for our clients, troubleshooting technical issues and ensuring seamless operations during peak hours. We offer a competitive hourly rate, comprehensive benefits, and a clear path for growth.
Why Apply?
- Urgent Hiring: Start within two weeks.
- Shift: 7:00 PM – 4:00 AM (US Central Time).
- Pay: $20 - $28/hour based on experience.
- Perks: Health insurance, paid training, and flexible scheduling.
Responsibilities
- Diagnose and resolve complex hardware and software technical issues via phone, email, and remote desktop.
- Manage a high volume of incoming support tickets with a focus on speed and accuracy.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the day shift team to escalate unresolved issues and ensure continuity of service.
- Provide exceptional customer service by explaining technical concepts in simple, non-technical language.
- Participate in nightly team huddles to review performance metrics and upcoming issues.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support, help desk, or customer service.
- Must be available to work night shifts (7:00 PM – 4:00 AM) on a full-time basis.
- Strong knowledge of Microsoft Office Suite and basic operating systems (Windows/macOS).
- Excellent verbal and written communication skills with a patient, empathetic demeanor.
- Ability to work independently and manage time effectively in a remote or hybrid setting.