Job Description
Are you looking for an urgent opportunity? We are currently seeking a highly motivated Night Shift IT Support Specialist to join our growing team in Colorado Springs, CO. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you immediately.
This role offers a competitive hourly rate and the chance to work in a critical support capacity during off-hours. We are looking for candidates who can hit the ground running and ensure our systems remain operational 24/7.
This role offers a competitive hourly rate and the chance to work in a critical support capacity during off-hours. We are looking for candidates who can hit the ground running and ensure our systems remain operational 24/7.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware and software issues.
- Monitor and troubleshoot network connectivity and system performance during night operations.
- Respond to incoming helpdesk tickets and resolve issues with minimal downtime.
- Install, configure, and maintain workstations, printers, and peripherals.
- Document technical issues, resolutions, and user interactions in the ticketing system.
- Collaborate with the day shift team to ensure seamless handovers and issue resolution.
Qualifications
- High School Diploma or GED; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support or helpdesk roles.
- Strong problem-solving skills and ability to work independently during night shifts.
- Familiarity with Windows 10/11, Office Suite, and basic networking concepts.
- Excellent communication skills, both verbal and written.
- Reliable transportation is required.