Job Description
Are you looking for an immediate opportunity in Detroit?
We are currently seeking a skilled Night Shift IT Support Specialist to join our growing team. This is an urgent hire role offering a competitive hourly rate and a dynamic work environment.
Why You Should Apply:
- Immediate Start: Onboarding begins as soon as next week.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Night Shift Premium: Enjoy the quieter work environment with no commute during rush hour.
Job Summary:
The Night Shift IT Support Specialist will provide technical assistance to internal employees during evening hours. You will be the first point of contact for hardware and software issues, ensuring business continuity for our Detroit-based operations.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve desktop, laptop, and peripheral issues for onsite staff.
- Network Monitoring: Monitor network performance and security logs to ensure minimal downtime.
- Help Desk Support: Answer support tickets and provide remote or onsite technical assistance during the night shift.
- System Maintenance: Perform routine software updates, patch management, and system backups.
- Asset Management: Track and manage IT equipment inventory, including logging new arrivals and retiring old hardware.
- Documentation: Maintain accurate logs of technical issues, resolutions, and user interactions.
- Escalation Management: Identify complex issues and escalate them to the Senior Engineering team during morning hours.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field.
- Experience: Minimum 1-2 years of experience in IT support or a similar technical role.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Strong verbal and written communication skills; ability to explain technical concepts to non-technical staff.
- Availability: Must be willing to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Problem Solving: Proven ability to troubleshoot and resolve technical problems efficiently under pressure.