Job Description
We are urgently hiring a Night Shift Technical Support Specialist to join our elite team in San Francisco, CA. This is a high-volume role requiring a proactive approach to troubleshooting and an unwavering commitment to client satisfaction during off-hours.
As part of our 24/7 operations, you will serve as the technical guardian for our enterprise clients, ensuring seamless connectivity and resolving critical issues that arise outside of standard business hours.
Why This Role is Right for You:
- Immediate Start: We are looking to fill this role immediately.
- Competitive Pay: Earn between $25 and $35/hour depending on experience.
- Modern Tech Stack: Work with the latest tools and cloud infrastructure.
Your Key Responsibilities:
- Provide 2nd-level technical support and troubleshooting for enterprise hardware, software, and network connectivity issues.
- Monitor system alerts and perform routine maintenance checks during the night shift to prevent downtime.
- Document all interactions, resolutions, and technical logs in our CRM system with high accuracy.
- Escalate complex issues to the on-call senior engineering team promptly.
- Collaborate with day-shift teams to ensure continuity of service and clear handoffs.
Qualifications:
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a technical support or helpdesk environment.
- Strong knowledge of Windows, macOS, and common office productivity software.
- Ability to work rotating night shifts (e.g., 10:00 PM – 7:00 AM) reliably.
- Excellent verbal and written communication skills with a customer-first mindset.
Skills:
Technical Support, Helpdesk, Night Shift, Customer Service, Windows, Troubleshooting, Zendesk, Slack
Responsibilities
- Provide 2nd-level technical support and troubleshooting for enterprise hardware, software, and network connectivity issues.
- Monitor system alerts and perform routine maintenance checks during the night shift to prevent downtime.
- Document all interactions, resolutions, and technical logs in our CRM system with high accuracy.
- Escalate complex issues to the on-call senior engineering team promptly.
- Collaborate with day-shift teams to ensure continuity of service and clear handoffs.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a technical support or helpdesk environment.
- Strong knowledge of Windows, macOS, and common office productivity software.
- Ability to work rotating night shifts (e.g., 10:00 PM – 7:00 AM) reliably.
- Excellent verbal and written communication skills with a customer-first mindset.