Job Description
Are you ready to make an impact with immediate opportunities?
Nexus Support Services is currently urgent hiring for dedicated Night Shift Technical Support Specialists to join our dynamic team in Raleigh, NC. If you thrive in a 24/7 environment and have a passion for solving complex technical problems, we want to hear from you.
As a critical part of our IT operations, you will ensure system uptime and deliver exceptional service to our clients during off-hours. This is a high-visibility role offering competitive compensation and rapid career growth.
Why Apply?
- Immediate Start Date: We are looking to fill this role urgently.
- Competitive Compensation: $20 - $28/hr based on experience.
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) matching.
- Stable Schedule: Consistent Night Shift hours (11 PM - 7 AM).
Responsibilities
- Provide 2nd and 3rd level technical support via phone, chat, and remote desktop tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues.
- Manage and prioritize incoming IT support tickets to meet strict Service Level Agreements (SLAs).
- Document all incidents, resolutions, and technical steps taken in the ticketing system.
- Collaborate with Day Shift teams to ensure seamless workflow and knowledge transfer.
- Escalate complex issues to senior engineers while providing interim workarounds.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 1-2 years of professional experience in IT Helpdesk or Technical Support.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a significant plus.
- Strong verbal communication skills with the ability to explain technical concepts to non-technical users.
- Must be legally authorized to work in the USA and willing to work the Night Shift.