Job Description
Are you ready to kickstart your career this week? Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our dynamic team in Houston, TX. We are looking for individuals who thrive in a fast-paced environment and are available for our weekend shift schedule.
As a key member of our support team, you will be the first line of defense for our clients, ensuring minimal downtime and maximum satisfaction. We offer a competitive salary, comprehensive benefits, and a culture that values your time and expertise.
Responsibilities
- Provide exceptional technical troubleshooting and support for hardware and software issues.
- Manage and resolve incoming support tickets and inquiries via phone and email.
- Document technical issues, resolutions, and customer feedback in the CRM system.
- Collaborate with senior engineers to escalate complex issues and implement solutions.
- Ensure all weekend coverage duties are performed in compliance with company protocols.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).