Job Description
Are you a tech-savvy professional seeking a high-paying weekend schedule?
Join Apex Digital Solutions in Detroit, MI, as our new Weekend Technical Support Specialist. We are looking for individuals ready to start this week and thrive in a fast-paced, modern IT environment. Enjoy a competitive hourly rate, flexible shifts, and the opportunity to work with cutting-edge technology.
In this role, you will be the first point of contact for technical issues, ensuring our operations run smoothly over the weekend. We value proactive problem-solving and a customer-centric approach.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues.
- Configure and troubleshoot laptops, desktops, and mobile devices for remote employees.
- Monitor server health and perform routine maintenance and patch updates on weekends.
- Document all support tickets and resolutions accurately in our CRM system.
- Collaborate with the on-site team during handovers to ensure seamless service continuity.
- Escalate complex technical anomalies to senior engineering staff for investigation.
Qualifications
- High school diploma or GED; Associate’s degree in Computer Science or IT is a plus.
- 1-3 years of experience in IT helpdesk or technical support roles.
- Strong working knowledge of Microsoft Windows and macOS operating systems.
- Experience with remote access tools (AnyDesk, TeamViewer) and ticketing systems (ServiceNow, Jira).
- Excellent written and verbal communication skills.
- Must be available to work Fridays, Saturdays, and Sundays.