Job Description
Are you a proactive problem solver looking for a rewarding career in Boston? Apex Data Systems is seeking a dedicated Weekend Shift Customer Support Specialist to join our rapidly growing team. We pride ourselves on delivering exceptional service and are looking for individuals who thrive in a dynamic environment.
As a Weekend Specialist, you will be the face of our brand during our peak operational hours, ensuring our clients receive top-tier technical assistance and support. If you are ready to advance your career with a company that values your contributions, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health and wellness benefits.
- Flexible schedule allowing you to enjoy your weekdays.
- Opportunities for career advancement and training.
Responsibilities
- Provide high-quality technical support and troubleshooting via phone, email, and chat during weekend shifts (Saturday & Sunday).
- Analyze complex customer inquiries and resolve technical issues efficiently to ensure high satisfaction scores.
- Document all interactions and solutions accurately within our CRM system.
- Collaborate with the Monday-Friday team to escalate complex issues and share feedback.
- Maintain a deep knowledge of our product suite, software platforms, and internal tools.
- Uphold company standards for professionalism, tone, and communication.
Qualifications
- High school diploma or equivalent required; Associate degree in a related field is preferred.
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Strong written and verbal communication skills with a focus on customer empathy.
- Ability to work flexible hours, including weekends, without conflict.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Proven ability to de-escalate tense situations and remain calm under pressure.