Job Description
Are you looking for a rewarding opportunity with flexible weekend hours? Apex Solutions Portland is currently seeking a dedicated Weekend Customer Support Specialist to join our growing team.
As a leading provider of technical support and client solutions, we value reliability, problem-solving skills, and a customer-first mindset. This is an excellent opportunity for individuals seeking immediate employment with competitive pay and a supportive work environment.
Why Join Us?
- Immediate Start: Start earning this weekend!
- Competitive Pay: Earn $18 - $24/hour based on experience.
- Flexible Schedule: Focus on your personal life with guaranteed weekend shifts.
- Modern Environment: Work in a tech-forward office in the heart of Portland.
Responsibilities
- Manage and resolve customer inquiries via phone, email, and chat during weekend shifts.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Document all interactions and resolutions accurately in the CRM system.
- Maintain a high level of professionalism and empathy in every customer interaction.
- Collaborate with the support team to escalate complex issues and improve processes.
- Stay updated on product knowledge and service policies.
Qualifications
- Must be available to work weekends (Saturday and Sunday).
- High school diploma or equivalent required.
- Strong computer literacy and typing skills (40+ wpm).
- Excellent verbal and written communication skills.
- Ability to work independently and handle high-volume ticket queues.
- Valid driver's license and reliable transportation preferred.