Job Description
We are looking for a highly motivated Weekend Customer Support Specialist to join our growing team in Wichita, KS. If you are seeking hiring immediately weekend shift jobs and want to work in a dynamic environment, we want to hear from you.
At Wichita Tech Solutions, we pride ourselves on delivering exceptional service. This role requires you to cover the weekend operations, ensuring our clients receive the support they need while enjoying a balanced work-life schedule. You will be the first point of contact for our valued customers, handling inquiries and resolving issues with professionalism and efficiency.
Why Join Us?
- Immediate Start: We hire quickly, so you can begin earning immediately.
- Weekend Premium: Competitive hourly rates with potential shift differentials.
- Modern Environment: Work in our state-of-the-art facility in downtown Wichita.
Key Responsibilities:
- Provide top-tier customer support via phone, email, and chat during weekend hours.
- Troubleshoot technical issues and guide customers through solutions.
- Maintain accurate and up-to-date customer records in the CRM database.
- Collaborate with the weekday team to ensure seamless service continuity.
- Handle high call volumes while maintaining a calm and professional demeanor.
Responsibilities
- Respond to customer inquiries within established service level agreements.
- Log all interactions and resolutions in the internal ticketing system.
- Escalate complex technical issues to senior support staff when necessary.
- Identify opportunities to improve the customer experience.
- Adhere to all company policies and compliance standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience is a plus but not required for immediate hire.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Must be available to work weekends (Saturday and Sunday).
- Ability to work independently and as part of a team.