Job Description
Are you looking for a rewarding career with immediate availability and weekend flexibility? Apex Tech Solutions is currently hiring a Weekend Operations Specialist in Albuquerque, NM. We are seeking driven individuals who want to make a difference while enjoying their weekends off during the week.
As a key member of our support team, you will provide critical technical assistance to our clients. We pride ourselves on our modern work environment, competitive compensation, and commitment to employee growth. Join us and take control of your schedule today.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and resolve complex hardware and software issues efficiently.
- Maintain accurate and up-to-date records of all support tickets and interactions.
- Escalate unresolved issues to senior technicians while keeping customers informed.
- Collaborate with the weekday operations team to streamline workflows.
- Participate in weekend training sessions and quality assurance reviews.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong troubleshooting skills and basic understanding of computer networks.
- Excellent communication skills with the ability to explain technical concepts clearly.
- Reliable internet connection and a dedicated home office setup.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.